How can we help?

We're a small team — you'll usually hear back within 24 hours, often much sooner. No bots, no canned responses, no waiting in a queue.

General support

App not working as expected, can't add a playlist, EPG missing for your country, anything else.

Payments & refunds

Questions about your invoice, refund requests within 14 days, or activation issues after payment.

Privacy & data

Data access requests, deletion requests, or other GDPR-related questions. We respond within 30 days.

Become a reseller

Sell Paw Player activations alongside your IPTV subscriptions. Volume discounts available.

Response times: Support within 24 hours (often under 2 hours during European business hours). Billing within 24 hours. Privacy requests within 30 days as required by GDPR.